During Business Hours
If your emergency occurs during business hours, we have all of the diagnostic tools needed to help. Our veterinarians can get to the bottom of most life-threatening illnesses and injuries and offer options for addressing the problem.
In such an emergency situation, we ask that you please contact us for instructions so that we can be ready for your pet when you arrive. Time is of the essence, and early warning will allow us to better respond.
After Hours
Cats & Critters is affiliated with a 24-hour emergency care center. Veterinary Specialists & Emergency Services (VSES) is available 24 hours a day, seven days a week. Staffed by veterinarians and board-certified specialists, VSES is prepared to care for your pet should the need arise.
Veterinary Specialists & Emergency Services
825 White Spruce Blvd.
Rochester, NY 14623
(585) 424-1277
Urgent Care at Pittsford Animal Hospital
2816 Monroe Ave
Rochester, NY 14618
(585) 271-7700
Emergency Telehealth Service
For emergency services, we have partnered with VetTriage to offer video telehealth services. The VetTriage veterinarians are available 24/7 and for a small fee, will assess your pet on a live video chat to determine if your pet requires immediate emergency care, or simple monitoring at home until our clinics reopen.